Governance and Knowledge Management in IT Ecosystems

The real-time nature of IT infrastructure implies that it can't be governed in the same way as the offshoring of application development. Companies must clearly demarcate a resource who has the authority to resolve conflicts and processes, since engineers and managers may have to react in minutes rather than hours or days. In addition, it's common to have employees with similar titles and tasks sitting in a number of locations; an ideal recipe for confusion unless roles and responsibilities are plainly defined. In view of these greater risks, it would be a mistake to leave the details of governance to data center managers. CIOs and senior business executives must take a direct interest in setting up the proper governance, for the success of the IT initiative depends on it.

See Also : Televisions Gadgets Civil Engineering Best Buy Netbook 10.1 Inch